Here, a user tries to piggyback on your ad to sell their own products or services. And you don’t want potential customers to associate your brand with getting scammed Many spam comments include links to viruses, malware, and phishing sites. So which comments can safely get the chop, and which ones should you leave alone?Īs a rule, you can safely delete comments that are objectively irrelevant, unreasonable, or harmful. And, at worst, it’ll look like you don’t take customer service seriously or have something to hide. So, at best, you’ll come across as thin-skinned. It’s simply impossible to be in business without ever having an unhappy customer. On the one hand, certain types of comments can make you look less credible and trustworthy, which could harm conversions and damage your brand.īut deleting every remotely negative comment on your ad can also backfire. Should you delete comments on Facebook ads? When should you not delete Facebook Ads comments?.Should you delete Facebook Ads comments?.
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